Shipping Policy

We sincerely appreciate your visit to this section.

Standard Shipping Information:

We want to ensure that your shopping experience with us is smooth and hassle-free. That's why we offer standard shipping options that are not only reliable but also budget-friendly. Most of our standard shipments are handled by trusted carriers like Bluedart, Ecom Express, USPS, DHL, or FedEx.

As our company has grown over the years, we understand the increasing importance of providing you with efficient shipping services. The specific carrier used for your order depends on the size and weight of the items you've selected. We have two warehouses, strategically located in Aurangabad (MS, India) and Dubai (UAE), to ensure prompt order fulfillment.

We know that receiving your order promptly is important to you, and we strive to make that happen. Typically, we aim to deliver your orders within a span of 5-7 Business Days across India. Please allow an additional 1 day for your order to be processed before it's shipped out.

To estimate your total delivery time, be sure to factor in this processing duration along with the shipping time. We're committed to providing you with a seamless shopping experience, and we hope this information helps you plan your purchase accordingly.

Estimated Shipping Time

North India - 3-5 business days

North East – 5-9 business days

South India – 5-7 business days

West India – 3-5 business days

Currently, we ship exclusively within India and do not offer international shipping.

From Our Warehouse to Your Doorstep

Wondering how your order makes its way to you? Here's the breakdown: Once your order is placed, it enters our system and begins processing. Our skilled fulfillment team typically has your order packed and ready for shipment within 48 hours (sometimes as little as 12 hours).

As soon as your package is scanned by our logistics provider, you'll receive a shipping confirmation email complete with a link to track your package. We understand the anticipation, so feel free to keep hitting that refresh button – we've all been there. The journey from our warehouse to your doorstep will be filled with tracking checkpoints and frequent updates. Soon enough, your device will proudly wear GrunX accessories and your life will never be the same.

Shipping Confirmation

At GrunX, we believe in keeping you informed every step of the way. After placing your order, you'll receive an email with your tracking number as soon as the shipping label is printed. With this tracking number, you can easily monitor the progress of your order by clicking on the "Track my order" link.

Please note that tracking information may take up to 12 hours to become available, but rest assured, we're working hard to get your order on its way.

Lost Your Tracking Link?

Misplaced your tracking link? No worries! You can access all your past orders and their shipment status by simply logging into your account. If you don't have an account, don't worry – you can still check your order status by clicking the "Track Order" button in your order confirmation email.

Free Shipping

"Free shipping" – words that bring a smile to every online shopper's face. At GrunX, we offer you this fantastic deal: Spend over ₹1000 on any accessories, and we'll ship your order for free. If your cart falls short of ₹1000, consider adding more items to your shopping list. There's always something to discover!

However, please be aware that we do not offer free shipping for larger boxes. This option is more costly for us, which translates to higher costs for you. If you're curious about why, feel free to Google "dimensional weight."

Received a Damaged Delivery

In the rare event of transport damage, we're here to assist you promptly:

If you notice any damage or tampering with the carton box, please reject the delivery (even for prepaid orders) and notify us via chat or email. We'll take necessary actions and provide a refund if required.

For all claims related to receiving a damaged product, we kindly request video evidence of the unboxing and the issue. Claims without video proof at the time of unboxing cannot be entertained.

Important Notices

We want to make sure your order reaches you without a hitch, but please keep these points in mind: A) We cannot be held responsible for undeliverable packages due to missing, incomplete, or incorrect destination information. B) We take extra care to verify shipping details in the order confirmation sent immediately after purchase. Reshipping costs will be invoiced to the customer.

DBA www.grunxstore.com is not liable for state taxes or duties that may be imposed in the destination state. Customers are responsible for any restrictions, duties, taxes, and other fees collected by the destination state before ordering. Please be aware that GrunX reserves the right to abandon packages and will not issue refunds in such cases.

Thank you for choosing GrunX for your iPhone, iWatch and other accessories! If you have any questions or concerns, please don't hesitate to reach out to our customer support team. Happy shopping!